Does anyone have a recommendation for a third party tool to help analyze CDR data? I've looked at the big products for "call accounting" and "billing", but I'm looking for a slightly different need.
I need a tool that helps document (ideally graphically) a call flow. We have a complex call flow, that could involve an external caller hitting CUCM, UCCX, CUAC, hunt groups, etc. CDR of course maintains a perfect call history, but it's hard for non-technical folks to read. I need a way for our business users to be able to search, find a call, and view the entire call path.
We are currently at the 10.5 version of the above products.
Any suggestions? Thanks!
There are some third party apps like Variphy, Splunk etc. that should provide what you are after. Have a quick scroll through these, if these are useful:
Ref: https://www.youtube.com/watch?v=2c2H9e4NKa0 (youtube demo)
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Awesome, great references, thank you! +5
SolarWinds and Splunk publish their pricing online (and look reasonable for my environment..800 phones).
But Variphy doesn't. Does anyone have ballpark pricing? Obviously I can reach out to sales over there, but I'd like to make sure it's in the right range before I start getting sales calls.
I see you're searching for the perfect CDR solution - We have a powerful reporting solution which also tracks the entire call flow of every call (cradle to the grave feature)
Please feel free to email me at anytime and I can assist you with pricing, best use cases, and success stories :) You can also dl a free trial if you like!