09-01-2015 04:53 PM - edited 03-17-2019 04:10 AM
Does anyone have a recommendation for a third party tool to help analyze CDR data? I've looked at the big products for "call accounting" and "billing", but I'm looking for a slightly different need.
I need a tool that helps document (ideally graphically) a call flow. We have a complex call flow, that could involve an external caller hitting CUCM, UCCX, CUAC, hunt groups, etc. CDR of course maintains a perfect call history, but it's hard for non-technical folks to read. I need a way for our business users to be able to search, find a call, and view the entire call path.
We are currently at the 10.5 version of the above products.
Any suggestions? Thanks!
09-01-2015 06:26 PM
There are some third party apps like Variphy, Splunk etc. that should provide what you are after. Have a quick scroll through these, if these are useful:
Variphy:
Ref: https://www.variphy.com/products/enterprises/cisco-call-history-reporting
Ref: https://www.youtube.com/watch?v=kRV-ObAEqQk
Splunk:
Ref: https://splunkbase.splunk.com/app/669/
Ref: https://www.youtube.com/watch?v=2c2H9e4NKa0 (youtube demo)
Solarwinds:
Ref: http://www.solarwinds.com/solutions/call-detail-record-analysis.aspx
-Terry
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09-01-2015 07:25 PM
Awesome, great references, thank you! +5
SolarWinds and Splunk publish their pricing online (and look reasonable for my environment..800 phones).
But Variphy doesn't. Does anyone have ballpark pricing? Obviously I can reach out to sales over there, but I'd like to make sure it's in the right range before I start getting sales calls.
09-01-2015 07:40 PM
No probs Matthew - I dont have any pricing but hopefully if you contact their sales they should be able to assist you best with your queries.
-Terry
Please rate all helpful posts
10-02-2015 09:44 PM
09-03-2015 02:01 PM
Hi Bill,
I see you're searching for the perfect CDR solution - We have a powerful reporting solution which also tracks the entire call flow of every call (cradle to the grave feature)
Please feel free to email me at anytime and I can assist you with pricing, best use cases, and success stories :) You can also dl a free trial if you like!
trisha@variphy.com
https://www.variphy.com/products/enterprises/cisco-call-history-reporting
09-17-2015 12:35 PM
Hello Bill,
You can also try Tariscope: http://www.tariscope.com/
It supports CUCM, CME CDR formats to document call flow.
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