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Third party call flow tracking tools

billmatthews
Beginner
Beginner

Does anyone have a recommendation for a third party tool to help analyze CDR data?  I've looked at the big products for "call accounting" and "billing", but I'm looking for a slightly different need.

 

I need a tool that helps document (ideally graphically) a call flow.  We have a complex call flow, that could involve an external caller hitting CUCM, UCCX, CUAC, hunt groups, etc.  CDR of course maintains a perfect call history, but it's hard for non-technical folks to read.  I need a way for our business users to be able to search, find a call, and view the entire call path.

 

We are currently at the 10.5 version of the above products. 

 

Any suggestions? Thanks!

6 REPLIES 6

Terry Cheema
Advocate
Advocate

There are some third party apps like Variphy, Splunk etc. that should provide what you are after. Have a quick scroll through these, if these are useful:

Variphy:

Ref: https://www.variphy.com/products/enterprises/cisco-call-history-reporting

Ref: https://www.youtube.com/watch?v=kRV-ObAEqQk

Splunk:

Ref: https://splunkbase.splunk.com/app/669/

Ref: https://www.youtube.com/watch?v=2c2H9e4NKa0 (youtube demo)

Solarwinds:

Ref: http://www.solarwinds.com/solutions/call-detail-record-analysis.aspx

 

-Terry

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Awesome, great references, thank you! +5

SolarWinds and Splunk publish their pricing online (and look reasonable for my environment..800 phones).

But Variphy doesn't.  Does anyone have ballpark pricing?  Obviously I can reach out to sales over there, but I'd like to make sure it's in the right range before I start getting sales calls.  

No probs Matthew - I dont have any pricing but hopefully if you contact their sales they should be able to assist you best with your queries.

-Terry

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Trisha Vasquez
Beginner
Beginner

Hi Bill,

I see you're searching for the perfect CDR solution - We have a powerful reporting solution which also tracks the entire call flow of every call (cradle to the grave feature) 

Please feel free to email me at anytime and I can assist you with pricing, best use cases, and success stories :) You can also dl a free trial if you like! 

trisha@variphy.com

https://www.variphy.com/products/enterprises/cisco-call-history-reporting

Sergey Pitutin
Beginner
Beginner

Hello Bill,

You can also try Tariscope: http://www.tariscope.com/

It supports CUCM, CME CDR formats to document call flow.

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