11-03-2013 11:15 PM - edited 03-16-2019 08:13 PM
Hello,
We remove the NTP server from the Call Manager 6.5 and configure manual TIME setup on the CUCM but the IP Phone showing 7 minutes difference.
We reset and restart the Phones not no effect. What other thing we can do to accomplish this issue.
Thanks,
11-03-2013 11:26 PM
Hi Amin,
Can u share the output of command utils ntp status from CLI?
Secondly, how did u remove ntp from CUCM?
regds,
aman
11-03-2013 11:35 PM
Hello,
I remove the NTP Server IP Address information from the OS Administration NTP configuration.
Output for the Command
admin:utils ntp status
ntpd (pid 32278) is running...
remote refid st t when poll reach delay offset jitter
==============================================================================
*127.127.1.0 127.127.1.0 10 l 54 64 377 0.000 0.000 0.015
172.16.1.51 0.0.0.0 16 u - 1024 0 0.000 0.000 4000.00
synchronised to local net at stratum 11
time correct to within 11 ms
polling server every 64 s
Current time in UTC is : Mon Nov 4 07:23:48 UTC 2013 Current time in Mideast/Riyadh89 is : Mon Nov 4 10:30:52 zzz 2013
11-03-2013 11:53 PM
Hi amin,
Did u ever restart Pub after removing NTPs?
regds,
aman
11-03-2013 11:56 PM
We did not restart .
11-04-2013 12:09 AM
Hi Amin,
I was just goig through troubleshooting DOC .the problem which u are facing is may be because of BIOS which has wrong time and phones are picking that time after NTP has been removed.
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b2cd0e.shtml
Can u cross-check BIOS settings during maintenance hours ?
regds,
aman
11-04-2013 12:12 AM
We did'nt cross check at the time we remove.
So we need to restart the Publisher so the Local Time setting will be update on the Server BIOS?
11-04-2013 12:33 AM
Hi Amin,
this is what I am suspecting.
If it is not that critical, wait and let others revert.
regds,
aman
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