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Beginner

Time Difference In Between Call Manager & IP Phone

Hello,

We remove the NTP server from the Call Manager 6.5 and configure manual  TIME setup on the CUCM but the IP Phone showing 7 minutes difference.

We reset and restart the Phones not no effect. What other thing we can do to accomplish this issue.

Thanks,

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7 REPLIES 7
Advisor

Time Difference In Between Call Manager & IP Phone

Hi Amin,

Can u share the output of command utils ntp status from CLI?

Secondly, how did u remove ntp from CUCM?

regds,

aman

Beginner

Time Difference In Between Call Manager & IP Phone

Hello,

I remove the NTP Server IP Address information from the OS Administration NTP configuration.

Output for the Command

admin:utils ntp status

ntpd (pid 32278) is running...

     remote           refid     st t when poll reach   delay   offset jitter

==============================================================================

*127.127.1.0     127.127.1.0     10 l   54   64 377   0.000   0.000   0.015

172.16.1.51     0.0.0.0         16 u   - 1024   0   0.000   0.000 4000.00

synchronised to local net at stratum 11

   time correct to within 11 ms

   polling server every 64 s

Current time in UTC is : Mon Nov 4 07:23:48 UTC 2013 Current time in Mideast/Riyadh89 is : Mon Nov 4 10:30:52 zzz 2013

Advisor

Time Difference In Between Call Manager & IP Phone

Hi amin,

Did u ever restart Pub after removing NTPs?

regds,

aman

Beginner

Time Difference In Between Call Manager & IP Phone

We did not restart .

Advisor

Time Difference In Between Call Manager & IP Phone

Hi Amin,

I was just goig through troubleshooting DOC .the problem which u are facing is may be because of BIOS which has wrong time and phones are picking that time after NTP has been removed.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a0080b2cd0e.shtml

Can u cross-check BIOS settings during maintenance hours ?

regds,

aman

Beginner

Time Difference In Between Call Manager & IP Phone

We did'nt cross check at the time we remove.

So we need to restart the Publisher so the Local Time setting will be update on the Server BIOS?

Highlighted
Advisor

Time Difference In Between Call Manager & IP Phone

Hi Amin,

this is what I am suspecting.

If it is not that critical, wait and let others revert.

regds,

aman

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