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Beginner

Time of day on phone won't update since system reboot

We rebooted the Publisher, Subscriber and Unity this past weekend. After doing so, the time on the phone is stuck and will not change unless you remove the network cable to reboot the phone. What options are there for getting the phones back in synch? Thank you.

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

If there is a higher firmware

If there is a higher firmware available you can try upgrading a couple of phones and test. If the issue is resolved then apply it on all the phones, else i suggest opening a TAC case for further investigation.

HTH

Manish

11 REPLIES 11
Cisco Employee

You can try restarting the

You can try restarting the TFTP service on the Pub and Sub and then reset the phones. If the issue persists, you can check if the replication status is '2' on both the servers using RTMT.

HTH

Manish

Beginner

Thank you for your

Thank you for your suggestions. I restarted the TFTP service on both and checked the replication status. It is set at 2. I then reset an individual phone. The time changed on the phone, but would not progress minute by minute. It stayed stuck. Would a firmware upgrade to the phones make a difference?

Cisco Employee

If there is a higher firmware

If there is a higher firmware available you can try upgrading a couple of phones and test. If the issue is resolved then apply it on all the phones, else i suggest opening a TAC case for further investigation.

HTH

Manish

Beginner

There is a newer firmware

There is a newer firmware that when applied, will resolve the issue. However, we discovered that in order to fix this problem, we have to apply the Devpack that is compatible with the firmware upgrade needed to fix the issue. We have to do the Devpack first prior to updating the firmware. This will be done off-hours since we have to restart the clusters.

Beginner

We applied the DevPack to the

We applied the DevPack to the server. We then needed to restart the TFTP service and reboot the subscriber and publisher. The time of day is now stable and changing as it is supposed to.

Beginner

There is a newer firmware

There is a newer firmware that when applied, will resolve the issue. However, we discovered that in order to fix this problem, we have to apply the Devpack that is compatible with the firmware upgrade needed to fix the issue. We have to do the Devpack first prior to updating the firmware. This will be done off-hours since we have to restart the clusters.

Cisco Employee

which version of CUCM is this

which version of CUCM is this? 

what all phones are affected?

 

Tapan

Beginner

CUCM v. 8.6.  All phones were

CUCM v. 8.6.  All phones were affected.

Highlighted
Cisco Employee

We need to investigate this,

We need to investigate this, doesn't sound correct. Do you have a valid contract to open a TAC case? 

Tapan

Beginner

We have a valid contract and

We have a valid contract and I opened a TAC ticket. I'm awaiting additional suggestions from TAC staff. I don't know how to download the firmware update to the server or I would try that.

Beginner

I reset the device pool at

I reset the device pool at one site and it did not work. This was a suggestion by TAC.

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