Time Of Day Routing - 1 hour out. Phones display correct time

[Andy Hewitt]

Hi All,

I've seen a few posts on here over the last day or so regarding issues with DST being implemented a week early and people's phones displaying the incorrect times (one hour fast)  I've also seen the associated bugfixes from Cisco.

However, we've not had that exact problem, all our phones (13,000 79xx's) are displaying the correct times. However, departments using Time of Day routing are experiencing issues with the TOD changes commencing an hour early.

Has anyone else experiened this or do Cisco have a fix for this besides changing all the time schedules and then changing them back next week?

Cheers

Andy

[Andy Hewitt]

Forgot to add, we're using the GMT (Europe/London) timezone

[Ayodeji Okanlawon]

Andy,

We had similar issue with Unity connection schedules. Calls to some services cosed 1hr earlier. Cisco has provided a patch for the Unity conection server as well as the  CUCM

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[sjcarroll]

Out of interest, what version of CUCM are you running as we are seeing the exact same fault on 8.5(1)?

[thijs.vandecasteele]

Hi Andy

TOD routing is also affected by this "bug". Please check if you have the latest Time Zone Update on all the CUCM servers in your cluster:

cli> show timezone config

You can download the latest update for your version from cco.

[Steve Prescott]

Does anyone know the Bug ID as I have the exact same problem but cannot find it in the CCO Bug Toolkit.

Thanks.

[Ayodeji Okanlawon]

This is the bug ID TAC gave us..CSCue96910

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[Steve Prescott]

That particular bug ID relates to:

Chile 2013 DST has been extended to Apr 27, 2013, but CUCM will end DST on March 10th at 00:00.

Phone clock display will show 1 hour earlier than local time after March 10th

I am in the UK and am having issues with Time of Day Routing. The time on the CUCM and phones is correct.

Current timezone version on Call Manager and Unity servers is 2012c.

[Ayodeji Okanlawon]

Steve,

Yes I am also based in the UK. This is the bug ID TAC gave us. After we patched the servers, the issue was resolved. Cisco didn't open a new bug Id for this..."the email says a similar bug was found" and this was referenced.


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[thijs.vandecasteele]

Indeed I would suggest to update to 2012j. There is a list of bugs in the readme file and in earlier field notices I read that these timezone updates also fixed the ToD routing issues.

[Steve Prescott]

Excellent, thanks very much.

We are running 8.6.2.22900-9 on both the Unified Communications Manager and the Unity Connection Servers.

From what I have been able to deduce it appears we need to apply Release 8.6(2-2012j) to both servers.

Could you confirm this is correct?   Many thanks in advance.

[Ayodeji Okanlawon]

Yes you need to apply it to both servers. Cisco told us to patch both CUCM and Unity connection as both platforms were affected

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[Steve Prescott]

Thanks to aokanlawon and thijs. I will get the 2012j patch and see if that fixes the issue.

It appears to be a major job having to reboot the servers, so arranging a time will be a challenge

I will post back if/when the problem is resolved. Thank you for taking the time to respond to my questions.

[Ayodeji Okanlawon]

Steve, I know it is painful..We had to patch 24 CUCM servers and 4 Unity connection servers. It was a weekend Job..not funny

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[Volodymyr Morskyy]

Hi guys, same issue here. CUCM 8.5(1). Timezone patch installed 2012j. 6941 (running SCCP9.3.3.2) still showing wrong time. Any ideas? Cannot see ES for the phones or new patches for CUCM. Phones are UK based. Thank you.

UPD: Seem like hitting CSCuf76755. Special time zone for legacy phones support is enabled so will proceed with downgrade.