10-19-2013 10:01 AM - edited 03-16-2019 07:58 PM
We would like to route a single extension based on time of day. This document describes the process, but it's applicable to *all* incoming calls:
How would we enable time of day routing for a single extension without changing the partition (and call flow) for all phones on the system?
Solved! Go to Solution.
10-19-2013 11:05 AM
As simple as this, call arrving from PSTN to 7890 will ring the phone during business hours and forward to this extension's mailbox outside of the hours.
HTH, please rate all useful posts!
Chris
10-19-2013 10:27 AM
It's not for all, ToD is partition driven, so if you want it to affect only one phone then you assigned ToD partition to the phone. Provide details requirements, i.e. during 9-5 call is suppose to ring DN XXXX on phone X and after-hours go to YYYY and we can provide more steps on configuring it.
HTH,
Chris
10-19-2013 10:59 AM
Environment is UCM/UC 8.6. Our objective is to take inbound calls "normally" 7AM-5PM. Outside those hours (5PM - 7AM) we would like the call to go directly to voicemail, rather than have callers listen to 60 seconds of ringing.
Right now, we have as follows:
123-456-7890 -> Translated to 1001 (Hunt List) -> Two line groups -> CFNA vmail (1001)
All phones are currently assigned to a common partition (InternalPT), with a 24x7 time shcedule.
Thanks so much for the reply and offer of assistance!
10-19-2013 11:05 AM
As simple as this, call arrving from PSTN to 7890 will ring the phone during business hours and forward to this extension's mailbox outside of the hours.
HTH, please rate all useful posts!
Chris
10-19-2013 11:32 AM
That makes perfect sense. Will commit the partition change when approved and note the result.
Thanks, again!
Tony
10-21-2013 03:46 PM
Your suggestion worked perfectly fine. Thanks, again!
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