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Beginner

Time of Day routing in Call Manager 4

Does Call Manager 4 support Time of Day routing as i do not see any option.

As i have requirement US Extension (US Cluster) will have a configuration on the call manager like this: If anytime Customer calls at that number, it will ring on every phone of our team member in US and Mexico, during day hours. If no one answers the phone, then AT&T can leave VM and it will be sent to our team email.

During off hours, we will set the setting as timeout of 2 seconds, which will make sure that whenever AT&T calls, the phones will ring for 2 seconds in US/Mexico and then the call will be routed to the India Team desks (ASIA Cluster) and similarly if no one answers, they can leave VM and it will be sent to our team DL ID.

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Hall of Fame Cisco Employee

Time of Day routing in Call Manager 4

Cant' recally if it's there or not, if you have the time shedule under the partition name, yes, TOD is there.

If not, then you'll need to upgrade to get TOD.

HTH

java

if this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate
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Hall of Fame Master

Time of Day routing in Call Manager 4

It was available in CUCM 4.1

Chris