04-22-2013 09:15 AM - edited 03-16-2019 04:56 PM
Does Call Manager 4 support Time of Day routing as i do not see any option.
As i have requirement US Extension (US Cluster) will have a configuration on the call manager like this: If anytime Customer calls at that number, it will ring on every phone of our team member in US and Mexico, during day hours. If no one answers the phone, then AT&T can leave VM and it will be sent to our team email.
During off hours, we will set the setting as timeout of 2 seconds, which will make sure that whenever AT&T calls, the phones will ring for 2 seconds in US/Mexico and then the call will be routed to the India Team desks (ASIA Cluster) and similarly if no one answers, they can leave VM and it will be sent to our team DL ID.
04-22-2013 12:51 PM
Cant' recally if it's there or not, if you have the time shedule under the partition name, yes, TOD is there.
If not, then you'll need to upgrade to get TOD.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk
04-22-2013 01:18 PM
It was available in CUCM 4.1
Chris
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