timeout when searching for user in directory for ad hoc conference

[dselfridge]

Hi,

My customers problem;

While in a call, he presses the conference button and as expected the other party is placed on hold.

He then searches his personal directory for the new participant, but the timeout seems to kick in and he gets an automated message to say that it is not possible.

He's using cucm7.0 and I can see a hardware conf bridge registered.

I can't replicate the fault on our own cucm 7.1

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[Rob Huffman]

Hi there,

I can duplicate this behavior on our CUCM cluster (7.1(3b)su2). and it seems

that the IDT kicks in if you can't locate the user quickly enough It could be that

the customer has the T302 timers set @ a lower number than your cluster.

The IDT is seen in CUCM as the T302 timer

Try this info;

Configuring the Interdigit Timeout

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00800dab26.shtml

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

[dselfridge]

Thanks Rob,

I presume adjusting the IDT will affect normal calls as well? Meaning if I set it for longer, then dialling will be delayed for normal calls.

I figured a work around....

1. Place first participant on hold

2. Search the directory and dial the second participant

3. Place him on hold as well

4. Hit the select soft key and select both calls

5. Hit the join soft key and hey presto!

Cheers

Dan

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[Rob Huffman]

Hey Dan,,

Nice workaround my friend +5 for sharing this knowledge which

may help someone else down the road.

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen