To enable electronic hookswitch in CME 10.5 for SIP phones

[rafalzientek]

Hello,

Has anyone ever managed to enable EHS feature in CME for SIP phones? I use 7821 phones.

Google gives up about that :)

Thank you!

Regards,

Rafal

[Terry Cheema]

Can you try below:

voice register global pool X

feature-button X flash

You can configure this under voice register template as well and apply the template to all phones.

-Terry

Please rate all helpful posts

[rafalzientek]

Hello Terry,

Thanks for your reply. Unfortunately I aint got no flash command:

Router(config-register-pool)#feature-button 1 ?  
  Cfwdall   Call forward all (N/A on 99xx and 8961 phones)
  ConfList  ConfList (N/A on 99xx and 8961 phones)
  Confrn    Conference (N/A on 99xx and 8961 phones)
  DnD       Do not Disturb
  EndCall   End call (N/A on 99xx and 8961 phones)
  Gpickup   Group Call Pick Up
  Hold      Hold (N/A on 99xx and 8961 phones)
  Meetme    Meetme
  Mobility  Mobility
  NewCall   New call (N/A on 99xx and 8961 phones)
  Park      Call Park
  Pickup    Call Pick Up
  Privacy   Privacy
  Redial    Redial
  Trnsfer   Call Transfer (N/A on 99xx and 8961 phones)

Have this flash anything in common to EHS...?

Rafal.

[Terry Cheema]

Rafal - my bad I guess while looking documents mixed hook flash with hook switch.

I did go through the CME CLI but no hint anywhere.

Rob my friend thanks for the rating and sharing the documents (+5)

-Terry
 

[Rob Huffman]

Hi Rafal,

Just to add a note to the good tips from my friend Terry (+5 "T")

Here is some more info from Marcos @ Cisco;

https://supportforums.cisco.com/document/37251/wireless-headset-remote-hookswitch-control-cme-and-uc500

And this info from the Plantronics knowledge base;

http://www.plantronics.com/au/support/kb/detail.jsp?vfurl=/articles/en_US/How_To/APC-41-and-APC-42-How-to-Enable-Wireless-Hookswitch-Control-Feature-on-Cisco-7800-and-7900-Series&retURL=%2Farticles%2Fen_US%2FHow_To%2FCalisto-P620-How-to-Update-the-Firmware&region=au&p=4&c=All&k=&t=&lang=en_US&popup=false

Cheers!

Rob

[rafalzientek]

Hello Rob,

Thank you for your reply.

Unfortunately Marcos described EHS in telephony service - not in voice register global. I got 7821 and I cannot force it it use sccp :)

Or can I somehow force it to use EHS setup from telephony service?

Thank you,

Rafał

[Aman .]

Thank You Rob and Terry for the documents.

I can see that 7821 IP Phones are never mentioned there.

The problem is that they are SIP Phones.

Whenever 78XX series IP Phones are mentioned, Cisco documents mention process to enable EHS in CUCM and never in CME.

Whenever ehookswitch enable option is mentioned in Cisco docs for CME configuration, they always talk about SCCP configurations.

Whenever Cisco document mention "features" of 7821 IP Phones, they say that EHS option is available (they do not mention that it is not available in CME).

Hence we are in a confused state regarding how to enable this option for a SIP Phone like 7821 in CME.

Has anyone found an answer yet ?

can telephony-service configurations affect SIPxxx.xml files to enable this kind of vendor configuration phone services ? If not, can we manually change SIP phone configuration xml files to make this feature active ?

Regards,

Aman

[rschwendeman]

Has anyone found away to do this with CME and 7800 series phones.  I am facing the same issue and cannot find anything that shows it is supported for SIP phones on CME.

Thanks,

Rob.

[Anil Sharma]

hello There,

were anyone of you able to enable wireless hookswitch for SIP phones in CME.

I have CME verison 12.1 , IP phones 8841
and I am using Jabra pro wireless headsets. Thanks for your advise.

[tanios191]

hello,

Did you find a way to enable EHS feature to SIP Phone on Cisco CME?

[Anil Sharma]

hello,

I have wireless headset (Jabra) working with CUCME verison 12.1

below is the command I have under

telephony-service 

service phone ehookEnable 1

do create-cnf after this.