I currently came across a request for the RM license for SX20.
Looking up on supportforums and other websites, I learned that for already deployed Sx20s, Cisco licensing will help with getting the RM license at no cost for them.
My questions are:
1. Is this information acurate?
2. For whenever I need to buy the RM license, what is its Top level PN? For it is not under the "L-SX-SERIES-PAK" one...
As mentioned, the Remote Monitoring option key was only free up until December 31st, 2015 for existing systems already installed, after that date they must be purchased, even if you have an existing system. See the TC7 Release Notes on pg 16 for more information including the top level and endpoint part numbers for the option key.
you can order RM license from the Top level Part number L-TP-RM:
all of RM option are below