I have a Cisco Dual Profile 52(C60 codec). I tried installing the Touch 8" it comes with. When I power it up, it can see and recognize the C60 and when I click on Start Pairing, it downloads a new software but failed on extracting it.
Touch will show "Failed to extract /upgrade/pkg
We have a Profile 42" with the same exact problem, did you ever find a solution? So far this issue makes the Touch 8" a worthless paperweight...
Could you confirm the TC SW revision? Touch 8" requires TC4.1 or higher (TC4.2 was just released).
I would suggest upgrading the codec to TC4.1 (if not done already) - if the sw extract still fails please upgrade the codec to TC4.2 and give that a go.
If you experience the same issue, please log a ticket with the Technical Assistance Centre - details below:
By phone: US - 1-800-553-2447
Call the Cisco TAC on this issue. I had 3 of them fail and was informed by an engineer that there was a batch that left manufacturing with a defect and need to be replaced. Not sure yours is one of those, but worth opening a ticket.