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Touch 8" failing during pairing

vipersl65
Level 4
Level 4

I have a Cisco Dual Profile 52(C60 codec).  I tried installing the Touch 8" it comes with.  When I power it up, it can see and recognize the C60 and when I click on Start Pairing, it downloads a new software but failed on extracting it.

Touch will show "Failed to extract /upgrade/pkg

5 Replies 5

morrisosu
Level 1
Level 1

We have a Profile 42" with the same exact problem, did you ever find a solution?  So far this issue makes the Touch 8" a worthless paperweight...

Where are you connecting it, LAN or 2ndary codec?

larshaug
Level 1
Level 1

Hi,

Could you confirm the TC SW revision? Touch 8" requires TC4.1 or higher (TC4.2 was just released).

I would suggest upgrading the codec to TC4.1 (if not done already) - if the sw extract still fails please upgrade the codec to TC4.2 and give that a go.

If you experience the same issue, please log a ticket with the Technical Assistance Centre - details below:

By phone: US - 1-800-553-2447

Email: tac@cisco.com

Best regards,

Lars Haugan,

TSBU TME

Tc4.2

Call the Cisco TAC on this issue.  I had 3 of them fail and was informed by an engineer that there was a batch that left manufacturing with a defect and need to be replaced.  Not sure yours is one of those, but worth opening a ticket.

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