Tracing a call in UCCX 8

[putney_m]

Is there  way in UCCX to follow the flow of a call in to and out of different queues? Would I use the CDRs from Call Manager or is there a better way to look at the calls within UCCX?

Any help would be greatly appreciated.

Thanks,

Michael Putney

[Payal Bhaduri]

The Cisco Supervisor Desktop can help you with call tracing in the UCCX.

It allows supervisors to view and change agent state, to monitor calls, to record calls and send messages.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/crs/express_4_1/user/csd/csd63ug.pdf