Transfer call straight to voice mail

[csorensen]

       I have UCM 8.x and I am trying to configure the option to transfer calls straight to a users VM instead of ringing the phone.  I have done this in the past and it is a fairly straight forward setup but cannot seem to get it working now.  I have the VM profile configured along with the CTI route point allowing this.  Currently I can dial the 5 digit extension and ring the phone.  I can transfer calls to the 5 digit extension.  I can even dial the CTI route point and go straight to the users mailbox greeting but I cannot transfer to it.

Scenario:

User A  has ext.12345

I can dial 12345 and it rings

I can transfer calls to 12345 and it rings then goes to VM.

I can dial *12345 and it goes straight to the users VM greeting

I cannot transfer a call to *12345

I can't understand why I can dial *12345 and it works but transfers fail.

Thanx in advance.

[Rob Huffman]

Hi there,

What do you get when you attempt these transfers? Reorder tone, busy, nothing, opening greeting?

What exact versions of Unity Connection and CUCM?

Cheers!

Rob

"Everything is broken" - Bob Dylan

[csorensen]

CM ver:    8.0.3.20000-2

Unity ver:  8.0.3.20000-18

There is nothing; it acts like it is waiting for another digit.

I have verfied route point dn is *XXXXX

Thanks,

[Rob Huffman]

Hi there,

If you wait long enough or press # after the *xxxx does it work? It almost

sounds like an IDT issue.

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

[tonyperla]

One thing I would check is the Calling Search Space under the Call Forward and Call Pickup section.

[csorensen]

I have found that per Rob's suggestion that if I wait for 15 seconds the transfer will work.

Hmmm...I'm not sure why this is happening because all other direct transfers go through immediately with no delay.

Pressing the # only causes the transfer to disconnect.

Another thing I have found is that if I transfer to the full extension (we're using a translation down to 5 digit for internal calling) it works perfectly.

Thanks again.