Transfer from CallHandler to DN via Caller Input

[ChrisbJensen1]

Hi

I would like to transfer from a CallHandler to a DN via Caller Input

I can't get it to work, i tried with (Transfer to Alternate Contact Number) but it only works with a huntpilot

Press 1 for 7897441 (DN)

Press 2 for 7897440 (DN)

Press 1 for 7890010 (Hunt Pilot)

Am i missing something, or is it not possible with a DN?

CUCM 12.5 and Unity 12.5

Hope you understand

/Chris

[Nithin Eluvathingal]

Check if there is any restrictions on Unity restriction tables. 

Check if the Voicemail port has  Calling search space configured which can access the DN's.

[ChrisbJensen1]

Hi

I can only see the Deault settings in the Restriction Tables, we haven't changes anything here

And im not sure what the Voicemail port is ?

[Nithin Eluvathingal]

How do your integrate your CUCM with Unity, SCCP or SIP ?

If it s SCCP, check the voice mail ports calling search space. 

[ChrisbJensen1]

We are using SIP

[Nithin Eluvathingal]

Check the SIP(trunk configured for CUC)  trunk inbound calling search space. 

[Roger Kallberg · Accepted solution]

Do a DNA with the CUC SIP trunk as the calling party and see if it can “call” to the DN.

[ChrisbJensen1]

Sorry never used DNA before, not sure how it works

[Nithin Eluvathingal · Accepted solution]

DNA is Dialled Number Analysis option available on serviceability page.

[Roger Kallberg]

If you open the page for DNA I’m pretty sure that you would be able to figure it out with a little effort on your part.

[ChrisbJensen1]

Hi Guys

Thanks for the help, I solved it now. and it was an error on my side, so sorry for wasting your time

/Chris

[Roger Kallberg]

Glad to hear that you have solved your issue. No need to apologise, we’re glad to help out.