Transfer to Mobile number, the PSTN Trunk is not disconnecting

[yakubpangat]

Hi,

Customer called and said they can transfer an external calls to mobile number.But this 2 PSTN line is not disconnecting after disconneting this 2 end user.  But direct transfer working fine.

External caller Mr. A (PSTN) ———— > Ext 114 —— > Hold —->  dial mobile number —- > Speaks to mobile caller —– > Hit transfer  Key —— > Call transferd to mobile-----> Mr. A and Mobile user Disconnected the call. But this two PSTN (FXO Port) is not disconnecting.

SH telephony Service

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telephony-service

pin 7863

max-ephones 58

max-dn 300 10.10.10.10 port 2000

service phone webAccess 0

service dnis dir-lookup

timeouts ringing 25

url directories http://local/localdirectory

url services http://local/voiceview/common/login.do

url authentication http://local/CCMCIP/authenticate.asp

cnf-file location flash:

load 7916-12 B016-1-0-4.SBN

load 7916-24 B016-1-0-4.SBN

load 7911 SCCP11.9-1-1SR1S.loads

load 7942 SCCP42.9-1-1SR1S.loads

load 7965 SCCP45.9-1-1SR1S.loads

load 7975 SCCP75.9-1-1SR1S.loads

load ata ATA030204SCCP090202A.zup

time-zone 31

date-format dd-mm-yy

voicemail 3099

max-conferences 8 gain -6

call-forward pattern .T

multicast moh 239.100.1.1 port 2000

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern .T

transfer-pattern 0091T

secondary-dialtone 9

login timeout 1 clear 23:00

after-hours block pattern 1 900

after-hours block pattern 2 901.......

after-hours block pattern 3 902.......

after-hours block pattern 4 903.......

after-hours block pattern 5 904.......

after-hours block pattern 6 905.......

after-hours block pattern 7 906.......

after-hours block pattern 8 907.......

after-hours block pattern 9 908.......

after-hours block pattern 10 00T

after-hours day Sun 07:00 07:00

after-hours day Mon 07:00 07:00

after-hours day Tue 07:00 07:00

after-hours day Wed 07:00 07:00

after-hours day Thu 07:00 07:00

after-hours day Fri 07:00 07:00

after-hours day Sat 07:00 07:00

after-hours override-code 7860

after-hours pstn-prefix 1 9

create cnf-files version-stamp 7960 Sep 20 2012 14:53:05

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I hope your valuablie help.

[chrysostomos1980]

Hi

We need voice port configuration

check the below link

http://www.cisco.com/en/US/tech/tk652/tk653/technologies_tech_note09186a00800ae2d1.shtml#topic4

Under global config

#voice class custom-cptone mytone

dualtone busy

  frequency 425 425

  cadence 500 500

dualtone ringback

  frequency 425 425

  cadence 1000 4000

dualtone reorder

  frequency 425 425

  cadence 250 250

dualtone out-of-service

  frequency 425 425

  cadence 320 320

note that all frequency and cadence must meet your pstn provider standards

then call this custom-cptone to all voice-port

#voice-port 0/0/0

supervisory custom-cptone **mytone** ((You need to configure the exact tones for disconnect supervision to work.

Regards

[yakubpangat]

Thank you for your prompt replay.

voice-port 0/3/1

cptone BE

timeouts interdigit 5

timeouts wait-release 1

connection plar opx 3089

impedance complex2

caller-id enable

caller-id alerting line-reversal

caller-id alerting dsp-pre-allocate

All voice port are same config

[chrysostomos1980]

Ok

You need to configure supervisory custom-cptone into the voice ports

Check the link ..The config will be like that but note that all frequency and cadence must meet your pstn provider standards..

Under global config

#voice class custom-cptone mytone

dualtone busy

  frequency 425 425

  cadence 500 500

dualtone ringback

  frequency 425 425

  cadence 1000 4000

dualtone reorder

  frequency 425 425

  cadence 250 250

dualtone out-of-service

  frequency 425 425

  cadence 320 320

note that all frequency and cadence must meet your pstn provider standards

then call this custom-cptone to all voice-port

#voice-port 0/0/0

supervisory custom-cptone **mytone** ((You need to configure the exact tones for disconnect supervision to work.

[yakubpangat]

Hi,

I configured the same.

But Still Get the same Issue

[chrysostomos1980]

In order supervision tones to work you have to config  the exactly tones provider by your PSTN Provider

[Somnath Gupta]

Hi,

Could you please capture the PCM capture for a failed call as well as successful, and please attach the same.

Please refer to the following link to collect PCM capture:

https://supportforums.cisco.com/docs/DOC-14060

Apart from the same, please provide us the output of the following debugs:

1. debug voice ccapi inout

2. debug vpm signal

3. debug voip vtsp all

Please do let us know the called and callign numnber.

Please capture the outputs of both failed as well as good call(One that disconnects fine)

HTH

Som

[yakubpangat]

Hi friend,

    I here attach all the debug....I hope U can help me

Ex: Mr. A (33534323)-----> Called to CME(423424244)----> from the reception---> Call forwarded to Mr.B's Mobile no.---No A & B is talking.----> they Disconnected the phone---> But still the 2 FXO Port is using.

[yakubpangat]

Dear

            Somnath Gupta

               I hope your valuable replay