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Transferred calls to Hunt Group got drooped

alyssa0003
Level 1
Level 1

This issue is reoccurring, whenever the receptionist is transferring the call to a Hunt Group, it got dropped. Sometimes it is working, sometimes it happens for 3 rings and then there were instances that there's just only one ring then the caller was not able to reach the agents. This happens randomly and at any time. We tried to reboot the router, changed the config to octo-line and still, the issue persists. By the way, we use CME.

3 Replies 3

Manish Gogna
Cisco Employee
Cisco Employee
Hi, Please provide the show version and show run output from the cme in addition to debugs for a failed transfer with call details. An intermittent issue like this can be due to a bug so the above requested details are required to verify the same. Manish - Do rate helpful posts -

40000375-S02-R01-PeninsulaVW#sh ver
Cisco IOS Software, C2900 Software (C2900-UNIVERSALK9-M), Version 15.3(3)M4, RELEASE SOFTWARE (fc2)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2014 by Cisco Systems, Inc.
Compiled Wed 24-Sep-14 06:53 by prod_rel_team

ROM: System Bootstrap, Version 15.0(1r)M16, RELEASE SOFTWARE (fc1)

40000375-S02-R01-PeninsulaVW uptime is 8 weeks, 3 days, 23 hours, 32 minutes
System returned to ROM by power-on
System restarted at 14:06:20 GMT+10 Sun Oct 18 2015
System image file is "flash:c2900-universalk9-mz.SPA.153-3.M4.bin"
Last reload type: Normal Reload
Last reload reason: power-on

40000375-S02-R01-PeninsulaVW#sh telephony-service
CONFIG (Version=10.0)
=====================
Version 10.0
Max phoneload sccp version 17
Max dspfarm sccp version 18
Cisco Unified Communications Manager Express

What specific configuration you need from the sh run? It is kind of long config

Nadeem Ahmed
Cisco Employee
Cisco Employee

please post the show run and show version from router.


Br,

Nadeem Ahmed

PS: Please rate all useful post.

Br, Nadeem Please rate all useful post.