02-12-2013 03:37 AM - edited 03-16-2019 03:39 PM
Hi All,
I hope someone can help me out. A while ago I came across a document on the Cisco website that showed me how to transfer incoming calls to multiple lines on the same phone. I can't for the life of me find this one again.
The scenario is I have a Reception phone (7960) that has 6 line buttons. I want incoming calls to its extension 926 to hit line 1 first, if that line is busy I want it to trip over to Line 2 and so on.
I am using Call Manager 4.2 at the moment which is currently configured with Attendant Console. I am moving this phone to another CUCM on 4.2 (its complicated) with a view eventually to upgrade to the latest version. I don't want to use the Attendant Console as I know they dropped support for it in later versions opting for a standalone package. I distictly remember this document being written for version 4.x when I found it. It talked about creating new Calling Search Spaces like ReceptionL1_to_L2 to acheive the desired result.
Has anyone seen this document before and have a link to it? Or could maybe suggest a better way of acheiving this?
Thanks in advance for your help, much appreciated.
Solved! Go to Solution.
02-12-2013 05:13 AM
Hi there,
Here's the reference in addition to the good info from Manish
and Abhishek (+5 each )
How Multiple Calls Per Line Work in Cisco CallManager 4.x
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801f3b4e.shtml
Cheers!
Rob
"Clocks go slow in a place of work
Minutes drag and the hours jerk"
-The Clash
02-12-2013 03:48 AM
Have you tried using a hunt pilot , hunt list and line group for this ?
02-12-2013 05:13 AM
Hi there,
Here's the reference in addition to the good info from Manish
and Abhishek (+5 each )
How Multiple Calls Per Line Work in Cisco CallManager 4.x
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801f3b4e.shtml
Cheers!
Rob
"Clocks go slow in a place of work
Minutes drag and the hours jerk"
-The Clash
02-12-2013 05:22 AM
Excellent, thanks a lot for that, it was just what I was looking for.
Thanks guys for all your help.
02-12-2013 03:48 AM
If you want to create roll over lines extensions for the same extension you would have to put the max calls and busy trigger on phone device page as 2 and 1 respectively.
Also make sure the first n second rollover lines have the succeeding C.S.S so that the calls get rolled over effectively.
Sent from Cisco Technical Support Android App
02-12-2013 03:54 AM
You can also create the huntlist . Hunt group configuration as suggested above by Manish if there are different extensions involved
Sent from Cisco Technical Support Android App
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