Transferring Incoming Calls to multiple lines on 7960

[brmmt1]

Hi All,

I hope someone can help me out.  A while ago I came across a document on the Cisco website that showed me how to transfer incoming calls to multiple lines on the same phone.  I can't for the life of me find this one again.

The scenario is I have a Reception phone (7960) that has 6 line buttons.  I want incoming calls to its extension 926 to hit line 1 first, if that line is busy I want it to trip over to Line 2 and so on.

I am using Call Manager 4.2 at the moment which is currently configured with Attendant Console.  I am moving this phone to another CUCM on 4.2 (its complicated) with a view eventually to upgrade to the latest version.  I don't want to use the Attendant Console as I know they dropped support for it in later versions opting for a standalone package.  I distictly remember this document being written for version 4.x when I found it.  It talked about creating new Calling Search Spaces like ReceptionL1_to_L2 to acheive the desired result.

Has anyone seen this document before and have a link to it?  Or could maybe suggest a better way of acheiving this?

Thanks in advance for your help, much appreciated.

[Manish Singh]

Have you tried using a hunt pilot , hunt list and line group for this ?

[Rob Huffman · Accepted solution]

Hi there,

Here's the reference in addition to the good info from Manish

and Abhishek (+5 each )

How Multiple Calls Per Line Work in Cisco CallManager 4.x

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a00801f3b4e.shtml

Cheers!

Rob

"Clocks go slow in a place of work
Minutes drag and the hours jerk" 

-The Clash

[brmmt1]

Excellent, thanks a lot for that, it was just what I was looking for.

Thanks guys for all your help.

[Abhishek Singh]

If you want to create roll over lines extensions for the same extension you would have to put the max calls and busy trigger on phone device page as 2 and 1 respectively.

Also make sure the first n second rollover lines have the succeeding C.S.S so that the calls get rolled over effectively.

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[Abhishek Singh]

You can also create the huntlist . Hunt group configuration as suggested above by Manish if there are different extensions involved


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