The company I work for supports various different sites that have their own CME. We would like to configure each CME so that if anyone were to dial the number 50000 it would dial our Servicedesk's pstn number.
One way I thought of doing this is to create a directory on the CME with the number of 50000 and then configure this directory to forward all calls to the Servicedesk phone number.
The above method should work ok for the majority of the sites that have 5 digit extensions but i'm not sure how this would work for our sites that have a 4 digit extension.
Is there a way of modifying the translation rules so that whena user dials 50000 it will wait until the fifth number is dialed before trying to make the call and for every other number dialed it will make the call after the fourth digit?
I have pasted an example of the translation rules for one of sites that uses only four number extensions.
voice translation-rule 1
rule 1 // /00/ type national national
rule 2 // /00011/ type international international
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