I was following this guide for troubleshooting a problem with some phones
the status "setup" occurs also if there are configuration errors on the destination voice gateway?
The situation is this:
TEST 1) From outside calling the customer is not possible to make a call, the error that I can hear when I try to call tells me that the number is not existing. If I use debug isdn q931 I cannot see any info about the call...no "setup", no messages, nothing
TEST 2) If someone uses the phones that must ring during the TEST 1 for calling another phone, the call starts and the called phone see a calling number that is the one specified in a translation pattern.
I haven't skills about troubleshooting this situation so how can I be sure that we have a correct configuration on the voice gateway? Can a call from outside be detected by the voice gateway even if some configurations are not correct on "our" voice gw (the voice gateway of the customer)?
if you are not using router console, make sure you enabled terminal monitor to see the debug messages.
if enabled the above and if you don't see any messages, the call might not be landing on the gateway.
still it not clear what your exact issue is. can you explain a bit more.
hope you get debug messages for working calls.
if you don't see anything on debug u need to check with ISP.
Yes, I get output when i debug working numebers (other numerations)...
Now I done a test with the customer:
He called me on my personal phone from the phones that I cannot call from the outside...we can talk normally and on the gateway I see debug output. The "calling party number" is correct but I cannot call it...so strange! The customer can call me and other phones in his company without any problem but I cannot recall him on the number of the "calling party number"
what could it be?