Trying to find out why 2nd call does not show on any phones.

[Syllinx]

I'm new to this. I'm working with an office that is set to handle 4 calls at a time. If anybody is on the phone and a call comes in, it will not show on their 8851 phone. I verified all phones are added to the hunt group and logged into the hunt group.

They do have private lines and if I add the private line to the hunt group they get the 2nd call. They are still with a LEC, should this be a setting on the lec side or something I missed? The hunt group is a Broadcast one if that matters.

[Nithin Eluvathingal]

What about a normal call, I mean for a normal call does it shows the second calls ?

Whats your busy  trigger settings on the line?  is it 1 ?  if One increase to 2 or 3.