I have moderate experience with telephony but I'm very comfortable in the CLI with all IOS devices. Just to put that out there to start :) Much of this system was configured via CCA.
The situation I have is a simple system with 4 POTS lines coming in to a UC540. Calls coming in on any of those lines hit a blast group. When the call is answered, the transfer button doesn't work on the 6961 phone. I've done some research and most of the troubleshooting is for inter-site transfers. The calls need to be able to be transferred to another local extension.
From what I understand, the process is that a call is received and connected. Press the transfer button which puts the call on hold, dial the extension to transfer the call to, then press the transfer button again.
When pressing the transfer button the first time nothing happens to the current call. It is not placed on hold.
Here is the setup:
Testing between two extensions, ext 20 and 24.
Button layouts are as follows on both:
1 - type:Normal ext:20(or 24) label:host mailbox:yes
2 - type:CO Line ext:0/1/0 label:COline1 mailbox:no
2 - type:CO Line ext:0/1/1 label:COline2 mailbox:no
2 - type:CO Line ext:0/1/2 label:COline3 mailbox:no
2 - type:CO Line ext:0/1/3 label:COline4 mailbox:no
UC Config (that I think is relevant)
Extension 20:
ephone 5
device-security-mode none
mac-address xxxx
ephone-template 16
max-calls-per-button 2
username "hostone" password 123456
type 6961
button 1:298 2:297 3:292 4:291
button 5:290 6w296 7w294 8w293
button 9w295 10:287
ephone-dn 298 dual-line
number 20 no-reg primary
label Host x20
description Host x20
name Host One
call-forward busy 39
call-forward noan 39 timeout 20
huntstop channel
hold-alert 15 idle
Extension 24:
ephone-dn 293 dual-line
number 24 no-reg primary
label Host Two
description Host x24
name Host Two
call-forward busy 39
call-forward noan 39 timeout 20
hold-alert 15 idle
!
ephone 10
device-security-mode none
mac-address F0F7.55B6.69C6
ephone-template 16
max-calls-per-button 2
username "hosttwo" password 123456
type 6961
button 1:293 2:297 3:292 4:291
button 5:290 6w298 7w296 8w294
button 9w295
Telephony setup:
telephony-service
video
fxo hook-flash
max-ephones 40
max-dn 300
ip source-address 10.1.1.1 port 2000
auto assign 1 to 1 type bri
calling-number initiator
service phone videoCapability 1
service phone ehookenable 1
service dnis overlay
service dnis dir-lookup
service dss
timeouts interdigit 5
system message UC540
url services http://10.1.10.1/voiceview/common/login.do
url authentication http://10.1.10.2/CCMCIP/authenticate.asp
load 7914 S00105000400
load 7915-12 B015-1-0-4
load 7915-24 B015-1-0-4
load 7916-12 B016-1-0-4
load 7916-24 B016-1-0-4
load 7925 CP7925G-1.3.4SR1
load 7931 SCCP31.8-5-4S
load 7937 apps37sccp.1-3-4-0
load 7945 SCCP45.8-5-4S
load 7965 SCCP45.8-5-4S
load 7975 SCCP75.8-5-4S
load 521G-524G cp524g-8-1-17
load 525G spa525g-7-4-8
load 501G spa50x-30x-7-4-8a
load 502G spa50x-30x-7-4-8a
load 504G spa50x-30x-7-4-8a
load 508G spa50x-30x-7-4-8a
load 509G spa50x-30x-7-4-8a
load 525G2 spa525g-7-4-8
load 301 spa50x-30x-7-4-8a
load 303 spa50x-30x-7-4-8a
load 6921 SCCP69xx.8-5-4-0
load 6941 SCCP69xx.8-5-4-0
load 6961 SCCP69xx.8-5-4-0
time-zone 5
keepalive 30 auxiliary 4
voicemail 39
max-conferences 8 gain -6
call-forward pattern .T
call-forward system redirecting-expanded
moh flash:/media/music-on-hold.au
multicast moh 239.10.16.16 port 2000
web admin system name xxxx secret 5 xxxx
dn-webedit
time-webedit
transfer-system full-blind
transfer-pattern 8.T
transfer-pattern .T
secondary-dialtone 8
night-service day Sun 17:00 09:00
night-service day Mon 17:00 09:00
night-service day Tue 17:00 09:00
night-service day Wed 17:00 09:00
night-service day Thu 17:00 09:00
night-service day Fri 17:00 09:00
night-service day Sat 17:00 09:00
fac standard
create cnf-files version-stamp 7960 Mar 04 2016 14:05:04
