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Beginner

UC540 Auto Attendant dont transfer calls

Hi,

I have configured a basic AA on our site. when i call the no. from PSTN, welcome prompt is played. but when i am selecting option (0 ) to transfer the call to assigned Ext , the calls aren't getting transfers to the operator  Ext. its playing prompt for that the phone number you dial is not valid.

dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 400
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
no vad

dial-peer voice 2000 voip
description ** cue voicemail pilot number **
translation-profile outgoing XFER_TO_VM_PROFILE
destination-pattern 399
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
  no vad

Thanks

mo 

3 REPLIES 3
Contributor

I don't know too much about

I don't know too much about CUE, but dtmf-relay rtp-nte doesn't seem right.  I would make sure the DTMF method reported by CUE matches the voip dial-peer you have pointing to CUE.  Check this discussion and see if it helps: https://supportforums.cisco.com/discussion/12285616/dtmf-relay-doesnt-appear-work-cme-cue

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Beginner

Hi Brandon,

Hi Brandon,

i check the DTMF method on both dial-peers that pointing to CUE and they match both of them using ( dtmf-relay rtp-nte ) as the discussion you shared with me .but still the issue not fixed.

Thanks

Mo.

Highlighted
Contributor

You might try moving your

You might try moving your post over to ip telephony.  Not sure most voice experts watch this forum: https://supportforums.cisco.com/community/5961/ip-telephony

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