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UC540 Auto Attendant dont transfer calls

mohdibrahim01
Level 1
Level 1

Hi,

I have configured a basic AA on our site. when i call the no. from PSTN, welcome prompt is played. but when i am selecting option (0 ) to transfer the call to assigned Ext , the calls aren't getting transfers to the operator  Ext. its playing prompt for that the phone number you dial is not valid.

dial-peer voice 2001 voip
description ** cue auto attendant number **
translation-profile outgoing PSTN_CallForwarding
destination-pattern 400
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
no vad

dial-peer voice 2000 voip
description ** cue voicemail pilot number **
translation-profile outgoing XFER_TO_VM_PROFILE
destination-pattern 399
b2bua
session protocol sipv2
session target ipv4:10.1.10.1
voice-class sip outbound-proxy ipv4:10.1.10.1
dtmf-relay rtp-nte
codec g711ulaw
  no vad

Thanks

mo 

3 Replies 3

Brandon Svec
Level 7
Level 7

I don't know too much about CUE, but dtmf-relay rtp-nte doesn't seem right.  I would make sure the DTMF method reported by CUE matches the voip dial-peer you have pointing to CUE.  Check this discussion and see if it helps: https://supportforums.cisco.com/discussion/12285616/dtmf-relay-doesnt-appear-work-cme-cue

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Hi Brandon,

i check the DTMF method on both dial-peers that pointing to CUE and they match both of them using ( dtmf-relay rtp-nte ) as the discussion you shared with me .but still the issue not fixed.

Thanks

Mo.

Brandon Svec
Level 7
Level 7

You might try moving your post over to ip telephony.  Not sure most voice experts watch this forum: https://supportforums.cisco.com/community/5961/ip-telephony

-- please remember to rate and mark answered helpful posts --