Maybe due to carrier, some of our FX0 calls don't disconnect (the situation occurs most when call originates from outside and outside hangs up first; especially more likely when the outside caller was on hold or in conference and then hangs up). Anyway tried lots of stuff - looks like the carrier Cablevision/Lightpath doesn't always forward supervisory disconnect.
We wanted to limit call times. We never go over; for example, 5 hours. So if we limit call times to 5 hours then at least the FX0 lines would clear over night.
Is there a command to limit FX0 call time? Both directions is fine as long as we eventually get a disconnect.
There's not such feature in CME. You will need a tcl script to disconnect The call. I recommend you this link: http://ciscoscripts.com
Sent from Cisco Technical Support Android App
Even though the system does not hang up, yes, the FX0 we eventually get a rapid beep - the rapid beep just continues and continues. I thought that the helpline tried to disconnect based on the rapid beep tone but our rapid beep had 4 peaks not two peaks. The helpline was able to get a disconnect based on the beeps found over seas (two peaks) but not from our carrier (four peaks).
I can't seem to attach the associated file that can be played using the Audacity application. The Audacity application shows 4 peaks.
Can you use tone-based disconnect supervision if the rapid beep has 4 peaks?
Capturing the audio and using the Audacity application, the helpline and I believed that the repeating 4 frequencies are 1400, 2060, 2453 and 2600 Hz, it’s an information to the user that phone’s handset is left off hook.
I received this from the helpline:
"We tried to configure and use this tone as disconnect tone in order to make call disconnection, however because it is consisted of 4 different frequencies, it’s not being possible to configure that. If that tone would have only 2 frequencies, we would be able to prepare disconnect tone for it."
I very much appreciate the helpline but does this particular response from the helpline make sense? [Actually, the repeating 4 frequency peaks may be 1400, 2060, 2450 and 2600.]