UC540W with CP-7841

Moose007 · ‎03-23-2019

Hi,

Can I install a CP-7841 phone on a UC540W? I actually bought both and the phone is constantly showing "Unprovisioned" on it. Thanks

HARIS_HUSSAIN · ‎03-23-2019

1) You should be able to configure. Can you paste the configuration and which version you are susing.

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Thanks,
Haris

Jaime Valencia · ‎03-24-2019

You bought an obsolete system, the UC5xx are past their EOS/EOL date, the last CME release they received was 8.1 or 8.2, while at the same time buying a current device which was never tested or supported on those releases.

7841 needs CME 10.0 as minimum to work

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/feature/phone_feature/phone_feature_support_guide.html#_Toc526926965

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/33matrix.html

You need to either buy old devices which are compatible with the old CME release you have on the UC5xx, or to buy a newer ISR which supports a CME release that has the 7841 included.

HTH

java

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