UC8.0X can't be installed on MCS7825-I4 V03 server

[tulip2007]

We try to install CUCM8.0X, CUPS8.0X and UnityCN8.0X on MCS7825-I4 V03 server, but it always show the error "NOT Supported Hardware".

We checked the document Supported Devices Table for Cisco Unified Operations Manager 8.0  [Cisco Unified Operations Manager] and it shows to support MCS7825-I4.

Any idea?

Thanks,

Steven

[ttobaish]

HI Steven,

you can refer for the compatibility Matrix for CUCM on the link below:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6790/ps5748/ps378/prod_brochure0900aecd8062a4f9.html

regards,

Trad

Please rate if helpful

[tulip2007]

Thanks Trad! The document shows support UC8.0x on MCS7825-I4, but actually we can't install it because the error "Not supported hardware"

[ttobaish]

There are multiple MCS7825 part numbers. make sure that the server you have is the right one to install CUCM.

if you can share the complete part number it will be easier to figure it out. For Ex. MCS7825I4-K9-CMA2

regards,

Trad

[Jaime Valencia]

Here are the links for the other 2 products, not sure why you were looking at the platform support for CUOM when that's not what you intend to install.

One platform may be good for a Cisco product, but that doesn't mean you can install any other product on it.

Cisco Unity Connection 8.x Supported Platforms  List

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/connection/8x/supported_platforms/8xcucspl.html

Hardware and Software Compatibility Information  for Cisco Unified Presence Release 8.0

http://www.cisco.com/en/US/partner/docs/voice_ip_comm/cups/8_0/english/compatibility/cupcompatibility8x.html

As mentioned, you need to know the exact and full model of the server you have in order to check if they're compatible or not.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

[tulip2007]

The model number doesn't matter, because all MCS7825-I4 server have same hardware configuration. Our server is MCS7825-I4-RC1 V03 hardware only without tied any application. This server can install any UC7.x application.

Thanks,

Steven