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UCCX 10 - Route by reason code

in uccx is there a way to change the call flow by Not ready reason codes. 

lets say all agents is in a meeting so I would like to route that call to a meeting type message or voicemail.

thanks

-ds

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UCCX cannot route calls based on specific Not Ready reason codes. It will allow you to route calls based on the agents being in Ready/Not Ready states with the "Get Reporting Statistic" step but not specific Not Ready reason codes.

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UCCX cannot route calls based on specific Not Ready reason codes. It will allow you to route calls based on the agents being in Ready/Not Ready states with the "Get Reporting Statistic" step but not specific Not Ready reason codes.

View solution in original post

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