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UCCX - agent desktop freezes and goes out of service after transfer

Sadaseeven Saminaden
Level 1
Level 1

‎09-01-2013 11:53 PM - edited ‎03-16-2019 07:09 PM

Hello all.

We are having an issue where CAD sometimes freezes and after a transferring calls, the agent goes out of service.

After a reboot, al is good. Issues start re-appearing after 2 or 3 months.

Is this a known issue?

Could someone help us troubleshoot this issue.

Thanks

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2 Replies 2

Erick Bergquist
Level 6
Level 6

‎09-02-2013 01:38 AM

What version of UCCX?

It's good after reboot of UCCX server or the agent PC running agent desktop?


Sent from Cisco Technical Support iPhone App

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Sadaseeven Saminaden
Level 1
Level 1
In response to Erick Bergquist

‎09-02-2013 05:56 AM

Version is 8.5.1.

All solved after a reboot...

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