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UCCX call recording

Sam naik
Level 1
Level 1

Hello,

We have currently implemented UCCX 8.5 with premium licenses, I belive recording features will be having in premium, but having few question,

1. How call will record

2. Does recording happen in real time for all calls or do we have to select which call has to be recorded

3. Where the recorded calls stores

4. Does we intergrate this recording with 3rd application like Witness/Veriant

Thank

Regards,

Sam

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