Hi All, Here is the detail
CUCM:
System version: 9.1.2.10000-28
UCCX:
System version: 9.0.2.10000-71
Here is the scenario
A PSTN Phone-A (28881888) calls to Call Center Hotline-X(1001), and the call is handled by Agent-B(3002)
Then, Agent-B(3002) is going to transfer the call to Hotline-Y(1000), and the call is routed to Agent-C(3033).
When Agent-C(3033) is reserved mode (IP phone is ringing).
Agent-C(3033) IP phone shows the Calling number is Agent-B(3002)
Is it possible to show the Original Calling Number to (28881888) while Agent-C's IP phone is receiving a transfer call and in ringing status?
Thanks
Simon
Accept what was and what is, and you’ll have more positive energy to pursue what will be.