UCCX Calls : Few of the raw files are not getting converted to .wav file.

[haripriya_vijay]

Hello Techies,

I have an issue with my UCCX system, where all the calls are getting recorded, but only half of the calls are getting converted to .wav files. Over the week end UCCX system is also restarted. LDAP monitor service was restarted before the restart of the server, which didn't yied any results.

Any idea , what might be causing the issue ?

[Hythim Ali El Hadad]

Hi,

What is the version of you UCCX

Are you able to play all recorded files from the supervisor desktop ?

Another question, Is it happen in a specific time of day that the conversion isn't working ?

Regards

Haitham

[haripriya_vijay]

Hi Haitham,

Thank you for your response.

Here are the details..

Exact UCCX version:  5.0(1)SR02_Build026

Exact CUCM version:  6.1.2.1000-13

Yes.. I can play all the recordings, whatever is avalable in the recording folder.

specific timing where the call recoding fails, is not observed.

Regards,

Vijay

[haripriya_vijay]

Also to mention clearly, Calls gets recorded in raw format , and doesn't get converted to .wav automatically, which was happening before.