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UCCX CTI PORT

waqas sardar
Level 1
Level 1

Hi Team,

 

CTI ports are register with the CUCM ip instead of UCCX . There should be UCCX IP , Whts wrong ? 

 

Regards,

10 Replies 10

Aman Soi
VIP Alumni
VIP Alumni

Hi,

 

 

Did u try resetting of the CTI ports ?

 

regds,

aman

Yes, i reset the CTI Ports but same.

was this working earlier.

 

any changes made in setup.

what is UCCX /CUCM version ?Is UCCX  in HA mode?

 

Is application working ? if yes, could be cosmetic issue.

 

regds,

aman

No its not working , some one just integrated. i am new to this network. 

Now i want to use this server but cti port are register with cucm itself.

try deleting the Call Control group  from CCX.then, from Call manager, delete these CTI ports which would go in UNKNOWN state.

do not delete Trigger /Route point.

now, re-create Call control group in express with same CTI port range and associate same Trigger.

 

regds,

aman

Aman Soi,

I did the same but still ports ip address id 10.1.60.2(cucm ip).

I have start further configuration after fixing this issue ?

Hi Waqas,

No more ideas.

 

You can open TAC case.

 

regds,

aman

We don not have support .

I even could not find any bug related to this issue.

 

regds,

aman

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