We have a customer running UCCX version 8.0 and now we want renew the support (ESW and UCSS) for another one year. But UCCX 8.0 will reach EoS in November 30, 2014. Therefore we are able provide the ESW renewal price for UCCX only up to November 30, 2014. But customer wants pricing until March 2015.
How we can generate a quote for newer version of ESW? I know we can do the UCCX upgrade via PUT so our contract will reflect the new version so we can generate a quote for newer version of ESW. But unfortunately there is some issues in upgrading UCCX immediately. So is there anyway generate a quote for new version ESW
Pls share if you have any idea on this
At the best you can get the quote for 6 months and before its expiry , u can upgrade the UCCX to next higher version.
Lastly, UCSS and ESW is also getting end of sale by September 2014 and would be replaced by SWSS [Software Support Service ].
You can speak to Cisco AM for more help.
Thanks for reply.
For ESW renewal is it possible to do the renewal for a period less than a year (3 months / 6 months) or is it always should be 1 year or more