Im getting the error message "Error occurred while reading the Resource." on the user configuration page when ever i press the "configure resource" button on the same page. Please help.
I Have the same Problem too
all users appear on uccx Page and all users ( assign IPCC extensions )
all other is done
but the error Appear
can any one Help ???
Check this if the workaround helps
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I am aware that this is late and this issue is already resolved however I would like to share one more reason this issue might occur or one more troubleshoot we can perform if it is not related to any bug.
I faced the same issue ""Error occurred while reading the Resource".
I faced this issue for every new agent added. Also I was not able to see these agents in resources tab.
for testing purpose I tried to check if i can make changes via configure resource for existing agents.
when i tried to change skill group and save it I received below error
Backup operation, which was started at Tue Jan 1719:58:11 IST 2017: Please try again after 'backup' is completed.
I immediately checked last backup status which was failed.
I re-initiated the backup and once this backup was completed I was able to see agents in resources and I was able to configure resource.
Hope it might help someone !