Dears ,
we have 500 licenses in Verba system however we was having 150 recording licenses in UCCX.
As Cisco announced the mediascene is no longer supported , is there any option to migrate those licenses to the 500 license in Verba ?
Configured Licenses:
Package: Cisco Unified CCX Premium
Total IVR Port(s): 100
Cisco Unified CCX Premium Seat(s): 75
High Availability : Enabled
Cisco Unified CCX Preview Outbound Dialer: Enabled
Cisco Unified CCX Maximum Agents: 100
Recording:
Cisco Unified CCX Recording Count:150
