10-02-2011 06:49 AM - edited 03-16-2019 07:17 AM
I'd like to add the following menu options to a 8.0 UCCX call center script:
"Press 9" to repeat these options
"Press 8" to return to the previous menu
Hoping for something basic to tweak existing script... thanks!
10-03-2011 07:22 AM
Add those cases on the Menu step and a label on both of the Menu steps. In the case of nine (9) use a goto step that returns to that menu's label. In the case of eight (8) use a goto that moves to the label of the higher-level menu step.
The Scripting and Development Series: Volume 2, Expression Language Reference for Cisco Unified CCX and Cisco Unified IP IVR, Release 8.5(1) document covers the available parameters for each of the steps in the palettes.
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