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Beginner

UccxVoiceAgent - what is its reason for existence?

I'm getting an alert that UccxVoiceAgent  is not running.  I'd like to know what it is, and what it's doing, so I might have a guess at why it stopped.  My other UCCX servers have it running. What could have caused it to go down?  A network event? 

Is there a directory or list somewhere of all the processes, like UCCX, CUCM, etc., where I could look up UccxVoiceAgent and find out what it does, or what it's there for?

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Cisco Employee

Hi,

Hi,

Uccxvoiceagent process is used by Agents when they login, you may check the "Informix High CPU Utilization" doc for UCCX 

http://www.cisco.com/c/en/us/support/docs/customer-collaboration/unified-contact-center-express/116798-technote-uccx-00.html

The services can go down due to a bug, unclean shutdown or various other factors. You may check the output of following to get some idea:

utils diagnose test

utils core active list

HTH

Manish

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Beginner

Hi Manish. 

Hi Manish. 

That looks like the right family of apps, but I don't see UccxVoiceAgent on that page anywhere. 

Where did you find, or how do you know that it's "used by Agents when they log in"? 

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