07-14-2009 01:53 AM - edited 03-15-2019 06:58 PM
Hi,
I need to complete a report listing the top 10 phones that didn't answer calls or missed calls last month.
Can someone point my in the right direction on how to pull this info from UCM 7
Many thanks
Rod
Solved! Go to Solution.
07-14-2009 06:55 AM
There is no reporting on this within CAR, you would need to have in 1st place the zero duration calls flag.
Then directly in the DB search for calls with zero duration, you can refer to the data dictionary to see which fields you would need to pull and look at
I believe some 3rd party CDR engines does have this kind of reporting included
HTH
java
if this helps, please rate
07-14-2009 06:55 AM
There is no reporting on this within CAR, you would need to have in 1st place the zero duration calls flag.
Then directly in the DB search for calls with zero duration, you can refer to the data dictionary to see which fields you would need to pull and look at
I believe some 3rd party CDR engines does have this kind of reporting included
HTH
java
if this helps, please rate
07-14-2009 11:16 PM
Thanks for clearing that one up Java.
Rod.
12-21-2011 01:18 PM
This is what i just found...
Pull IP Phone Call Logs
http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_1_2/car/carsrch.html
Login to CUCM – Cisco Unified Serv.
Tools – CDR Analysis and Reporting
Warring pops up – CLOSE
CDR – Search – By UserExtension
Put in number – Add Extension – Set date/time if needed – [OK] wait for data to search & build
Look at columns to see type of calls
Can email it to you & file is in text format. Will try to clean it up in Excel some how.
12-22-2011 02:17 AM
DIY - http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/7_0_1/car/carIX.html and http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/datadict/7_1_2/datadictionary.pdf
3rd party call logging / call accounting tool - Lots are listed on the Cisco Developer portal
Would something like this work for you?
Drilled into :
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