06-17-2008 08:24 AM - edited 03-15-2019 11:19 AM
Hello, I have a call manager bug. I am not goign to open a TAC case for this, because Cisco is charging us for TAC cases. This relates to CM 4.1.3 as well
as 6.0 and maybe 6.1 as well.
Let's take a look at an example. You have Calling search space X containing partition A. Calling search space Y contains partition B. There is a translation pattern in partition A. An incomming gateway has a calling search space X, which ony contains the translation pattern. The translation pattern has a calling search space Y. There is also a CTI port in partition B.
When you perform a call through the gateway to the CTI port you get a busy tone. The only solution is to assign a calling search space to the original gateway which contains both partitions A and B.
This is not specific to any specific scenario or call manager service release. It alwas appears once a CTI port gets involved.
You don't believe? just test it and you will see.
06-17-2008 08:51 AM
Can you map this out farther with examples?
06-17-2008 09:06 AM
Well, I can only add useless information, but
if you want an example, why not. An external number from PSTN calls through the gateway and dials for example 1 902 123 4567. The incoming gateway has a calling search space X.
There is an incoming translation pattern doing 1902123XXXX-> called number mask XXXX.
The transation pattern is in partition A. And has a calling search space Y. This CSS includes partition B only.
We also have a CTI route point 4567 and CTI port 4568. They are both in partiton B.
If you assign it as it is, such call will get a busy tone.
The ugly workarround is this. Change the calling search space X to include both partitions A and B. Then it immediately rings and works.
This is not how it's supposed to work.
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