Ucmuser can't acces to 78XX .pdf documentation by ucmuser interface

[valery cottencin]

Hello,

I have this message when i want to download the user guide for 7821 or 7861 ,on the ucmuser interface  :

HTTP Status 404 - /PhoneGuides/locales/en_us/PhoneOnlineGuide/7821_41_61_45/7821.pdf 
type: Status report 

message: /PhoneGuides/locales/en_us/PhoneOnlineGuide/7821_41_61_45/7821.pdf 

description: The requested resource is not available. 

My CUCM is in :  Version 9.1.2.10000-28 

and the file a

Installed Software Options  

cmterm-devicepack9.1.2.12031-1.cop Active 
cmterm-devicepack9.1.2.12024-1.cop Active 
po-locale-fr_FR-10.2.2.1000-1.cop Active 
cmterm-devicepack9.1.2.11012-1.cop Active 
cmterm-78xx.10-2-1-12SR1-4.cop Active 
cm-locale-fr_FR-9.1.2.1000-1.cop Active 
cmterm-78xx.10-2-1-12.cop Active 
 

Does any one have a solution ?

Regards

[Manish Gogna]

Seems to be related to the following

https://tools.cisco.com/bugsearch/bug/CSCun57378/?reffering_site=dumpcr

Although Polish language is not listed in this, you may need to contact TAC for a confirmation.

HTH

Manish

[Mohammed Khan · Accepted solution]

Hi Valery,

Check defect https://tools.cisco.com/bugsearch/bug/CSCuq92971

HTH,

Regards,

Mohammed Noor

[valery cottencin]

Thanks for your answer.

It's ok for cucm V9.1.2

But I have another customer with a V10.5 and he has the same problème.I think the 78XX are ok in CUCM V10.5 ?

Regards

[Mohammed Khan · Accepted solution]

Hi Valery,

Here is another defect for 10.5

CSCun17694 - Phone Manual/User guide is unavailable for 78xx phones in Self-Care

https://tools.cisco.com/bugsearch/bug/CSCun17694

HTH,

Regards,

Mohammed Noor

[valery cottencin]

Perfect,

Thanks for your quickly answer.

Best regards