Unable to Access Services In Cisco IP communicator.

[moses.ezra1]

Hi All,

I am using CIPC version 7.0.4.0 and CUCM version 10.5.1. When i try to access the Services in CIPC i couldn't use it because it Displaying Select Service... 

I also configured the services for this Phone in CUCM.Based on the below link.

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/8_6_1/ccmfeat/fsgd-861-cm/fsem.html

Even then I couldn't solve it and also i visited on the below link to troubleshoot the issue but i couldn't do it .

https://supportforums.cisco.com/discussion/12292751/ip-communicator-service-issue

Is there is any other way to troubleshoot this issue. Here i have enclosed the ScreenShots of CIPC Services,Service Configuration,and Subscribed Services. Kindly Share your Ideas

Thanks in Advance!!!

[Manish Gogna]

With cucm 10.5 you need to use CIPC version 8.6.4

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cipc/8_6_4/CIPC_BK_C6B0FEBA_00_cisco-ip-communicator-864-release.html

Manish

[moses.ezra1]

Hi Manish,

Once i downloaded i'll try Manish...

Thank you!!!

[Mohammed al Baqari]

You need to enable the 'Enable' checkbox in the Service Configuration window

[moses.ezra1]

Hi Mohammed,

Thanks even then it is showing the same.....................

-Moses

[Deepak Rawat]

Please also check if Enable Extension Mobility box is checked at the phone level.

Regards

Deepak

[moses.ezra1]

Hello Deepak,

Now i enabled that check box deepak, but the problem is now it responding as

Host not Found...  So What would be the Problem? Kindly help me!!

Regards,

Moses

[Deepak Rawat]

Change the URL from Host Name to IP Address under System >> Enterprise Parameters >> Phone URL Parameters like below for all the URLs:

http://IPAddress:8080/ccmcip/authenticate.jsp

Regards

Deepak

[moses.ezra1]

Thank you Deepak i'll Check now.

Regards,

Moses