Unable to access voicemail

[JAYESH RAMAIYA]

Hi

We are running CUCM 8.6 and I want to change my pin on my voicemail as I cannot remember it. I have gone into CUCM, under user management, end user, and found my name and changed the pin. saved this and then tried to access my voicemail.

It still says that the pin is not valid and asks me for my username.

Does anyone know what the solution could be           

[Ayodeji Okanlawon]

You need to change your PIN on your voicemail server not CUCM..

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"opportunity is a haughty goddess who waste no time with those who are unprepared"

[islam.kamal]

Hi

+5 to Mr/aokanlawon , you have to access your CUC (cisco unity connection) - go to users - select your user which you need to change password for - edit - change password - type new password and confirm.

Thank you

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[JAYESH RAMAIYA]

Thank you to everyone who has replied.

Can I create a username and password on CUCM 8.6 for me to access Cisco Unity Connection Administration so that I can change my pin

[islam.kamal]

Hi

No, this is cannot be done. If you cannot access your CUC web page and you have problem to log on.Did you have a problem to access your CUC web page?.

Thank you

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[islam.kamal]

Hello

Kindly be informed that there is no relation between the pin on CUCM and pin of VM . The pin on CUCM is used for example EM "extension mobilty" , but not for VM . The pin for VM is only changed and control from CUC.

Thank you

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[JAYESH RAMAIYA]

OK Thanks for everyone's assistance

[islam.kamal]

Hi JAYESH

You are very welcome my friend any time , if you need any further help please inform us. We are here for any help and any assistance. Please just make correst answer to finish this case.

Thank you

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