03-05-2012 08:44 AM - edited 03-16-2019 09:56 AM
Hi,
I am trying to add a Cisco 7925G phone to Call Manager version 7.0.1 and when I try to add a new phone, this device type does not show up. I have downloaded the latest phone load to the call manager (cmterm-7925-sccp.1-4-2.cop.sgn) and restarted the TFTP services on the servers and still I can't add it. Do I need to reboot the cluster to be able to add this type of phone. Is this phone supported in the version of Call Manager?
Thanks,
Derek
03-05-2012 09:21 AM
You will need to install a device pack for your CUCM that includes this phone.
Chris
03-05-2012 09:37 AM
Hi Derek,
+5 to Chris for his great tips here, I'll just add another reference
The early 7.0 versions of CUCM did not include the 7925 IP Phone model. To
add a new model of IP Phone you do need to install the full Device Pack
rather than just the Firmware. You will be looking at something like;
Cisco Unified CallManager Device Package 7.0.1 (21014-1)
For 7.0(1)
Here is the method;
Procedure
Note: Apply this patch to all of your Cisco Unified Communications Manager servers, beginning with the publisher server and TFTP server.
When applying this Device Package to enable new device support, a cluster-wide reboot is required for those devices to register successfully. A clusterwide reboot IS NOT required when running to update existing firmware/support.
For Cisco Unified Communications Manager 7.0, you must do all software installations and upgrades by using the Software Upgrades menu options. The system can upload and process only software that Cisco Systems approved. You cannot install or use third-party or Windows-based software applications that you may have been using with a previous version of Cisco Unified Communications Manager with Cisco Unified Communications Manager 7.0.
Note: If you are rebooting the cluster, the next step does not need to be done.
The Cisco TFTP service now must be stopped and restarted on the TFTP server, then reset the affected devices for them to upgrade to the new load.
http://www.cisco.com/web/software/282074299/24558/cmterm-devicepack-7_0_1_21014-1_readme.html
From this path on CCO;
Software Downloads
Voice and Unified Communications Cisco Unified Communications Manager (CallManager) Cisco Unified Communications Manager Version 7.0 |
Cheers!
Rob
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