Solved: Re: Unable to Call International from the USA

AM8112 · ‎04-12-2022

Hi everyone,

Not sure what is the problem here. I feel liked I've tried every combo of config possible. We are able to call local and national, however, international fails. We have Comcast PRI and I called them and they told me we have international enabled, but couldn't give me anymore insight beyond that.

Below is the International Dial Peer config:

dial-peer voice 60 pots
trunkgroup ALL_PSTN
description *** Outgoing North America International Dialing ***
destination-pattern 9011T
forward-digits 15

Interfaces Config:

interface Serial0/0/0:23
no ip address
encapsulation hdlc
isdn switch-type primary-ni
isdn incoming-voice voice
isdn supp-service name calling
isdn sending-complete
isdn outgoing display-ie
trunk-group ALL_PSTN
no cdp enable
!
interface Serial0/0/1:23
no ip address
encapsulation hdlc
isdn switch-type primary-ni
isdn incoming-voice voice
isdn sending-complete
isdn outgoing display-ie
trunk-group ALL_PSTN
no cdp enable

CUCM Config:

Route Pattern 9.011!#

Calling Party and Number Type is Cisco Call Manager for both

Any help would be greatly appreciated!

AM8112 · ‎04-22-2022

Alrighty, so we do not need that link. I guess it was configured in case we may need to expand. However, we can now make international calls! After my third call with Comcast, I was able to get in touch with a voice engineer who debugged the call and was able to identify that the international service was not 100% rolled out to our business. So after they made their changes, I was able to call to Mexico.

I appreciate all the help Roger!

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