I have a issue were when i try and change the ip address for the cucm publisher on presence i get the following error:
Error:  Error validating Cisco Unified Communications Manager Publisher Credential Information - IP Address for hostname does not match the one entered.
The Hostname/ip address are correct and i can ping the CUCM from Presence.
Has anyone seen this issue?
Solved! Go to Solution.
Those files are only accessible by TAC and ideally should never be edited. If you find a way to access those files and you modify them yourself you system is no longer TAC supported so be careful. I would advise contacting the Cisco TAC to have them take a look. The platformConfig.xml file is correctly updated if you follow the correct IP address change procedure. The CUPS TAC engineer should be able to idenfity which step was missed to get the platformConfig.xml file updated the correct (supported) way.