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Unable to contact server. Master or Local Agent could be down CUCM 8.6.2

cristian.munoz
Level 4
Level 4

‎08-21-2015 08:13 AM - edited ‎03-17-2019 04:04 AM

Hi Guys

I have problem to perform a backup.

Unable to contact server. Master or Local Agent could be down

 
UCM GENR00PUB00PR SYSLOGAGT 100 SUCCESS Fri Aug 07 00:03:16 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_syslogagt.log
UCM GENR00PUB00PR CDPAGT 100 SUCCESS Fri Aug 07 00:03:17 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_cdpagt.log
UCM GENR00PUB00PR CCMPREFS 100 SUCCESS Fri Aug 07 00:03:18 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_ccmprefs.log
UCM GENR00PUB00PR PLATFORM 100 SUCCESS Fri Aug 07 00:03:21 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_platform.log
UCM GENR00PUB00PR CLM 100 SUCCESS Fri Aug 07 00:03:23 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_clm.log
UCM GENR00PUB00PR TCT 100 SUCCESS Fri Aug 07 00:03:24 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_tct.log
UCM GENR00PUB00PR CCMDB 100 SUCCESS Fri Aug 07 00:03:24 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_ccmdb.log
UCM GENR00PUB00PR REPORTER 100 SUCCESS Fri Aug 07 00:04:41 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_reporter.log
UCM GENR00PUB00PR BAT 100 SUCCESS Fri Aug 07 00:05:04 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_bat.log
UCM GENR00PUB00PR TFTP 100 SUCCESS Fri Aug 07 00:06:24 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_tftp.log
UCM GENR00PUB00PR CEF 100 SUCCESS Fri Aug 07 00:30:55 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_cef.log
UCM GENR00PUB00PR ANN 100 SUCCESS Fri Aug 07 00:30:57 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_ann.log
UCM GENR00PUB00PR MOH 100 SUCCESS Fri Aug 07 00:30:58 CLT 2015 2015-08-07-00-03-15_b_genr00pub00pr_ucm_moh.log
UCM GENR00SUB00PR SYSLOGAGT 100 SUCCESS Fri Aug 07 00:31:16 CLT 2015 2015-08-07-00-03-15_b_genr00sub00pr_ucm_syslogagt.log
UCM GENR00SUB00PR CDPAGT 100 SUCCESS Fri Aug 07 00:31:17 CLT 2015 2015-08-07-00-03-15_b_genr00sub00pr_ucm_cdpagt.log
UCM GENR00SUB00PR PLATFORM 100 SUCCESS Fri Aug 07 00:31:18 CLT 2015 2015-08-07-00-03-15_b_genr00sub00pr_ucm_platform.log
UCM GENR00SUB00PR CLM 100 SUCCESS Fri Aug 07 00:31:20 CLT 2015 2015-08-07-00-03-15_b_genr00sub00pr_ucm_clm.log
UCM GENR00SUB00PR TCT 100 SUCCESS Fri Aug 07 00:31:21 CLT 2015 2015-08-07-00-03-15_b_genr00sub00pr_ucm_tct.log
UCM GENR00SUB00PR REPORTER 100 SUCCESS Fri Aug 07 00:31:22 CLT 2015 2015-08-07-00-03-15_b_genr00sub00pr_ucm_reporter.log
UCM GENR00SUB00PR TFTP 100 SUCCESS Fri Aug 07 00:31:23 CLT 2015 2015-08-07-00-03-15_b_genr00sub00pr_ucm_tftp.log
UCM GENR00SUB00PR CEF 100 SUCCESS Fri Aug 07 00:49:24 CLT 2015 2015-08-07-00-03-15_b_genr00sub00pr_ucm_cef.log
UCM GENR00SUB00PR ANN 100 SUCCESS Fri Aug 07 00:49:26 CLT 2015 2015-08-07-00-03-15_b_genr00sub00pr_ucm_ann.log
UCM GENR00SUB00PR MOH 100 SUCCESS Fri Aug 07 00:49:27 CLT 2015 2015-08-07-00-03-15_b_genr00sub00pr_ucm_moh.log
UCM GENR01SUB00PR CDPAGT 100 SUCCESS Fri Aug 07 00:49:43 CLT 2015 2015-08-07-00-03-15_b_genr01sub00pr_ucm_cdpagt.log
UCM GENR01SUB00PR SYSLOGAGT 100 SUCCESS Fri Aug 07 00:49:44 CLT 2015 2015-08-07-00-03-15_b_genr01sub00pr_ucm_syslogagt.log
UCM GENR01SUB00PR PLATFORM 100 SUCCESS Fri Aug 07 00:49:45 CLT 2015 2015-08-07-00-03-15_b_genr01sub00pr_ucm_platform.log
UCM GENR01SUB00PR CLM 100 SUCCESS Fri Aug 07 00:49:47 CLT 2015 2015-08-07-00-03-15_b_genr01sub00pr_ucm_clm.log
UCM GENR01SUB00PR TCT 100 SUCCESS Fri Aug 07 00:49:48 CLT 2015 2015-08-07-00-03-15_b_genr01sub00pr_ucm_tct.log
UCM GENR01SUB00PR REPORTER 100 SUCCESS Fri Aug 07 00:49:49 CLT 2015 2015-08-07-00-03-15_b_genr01sub00pr_ucm_reporter.log
UCM GENR01SUB00PR TFTP 100 SUCCESS Fri Aug 07 00:49:49 CLT 2015 2015-08-07-00-03-15_b_genr01sub00pr_ucm_tftp.log
UCM GENR01SUB00PR ANN 100 SUCCESS Fri Aug 07 01:06:25 CLT 2015 2015-08-07-00-03-15_b_genr01sub00pr_ucm_ann.log
UCM GENR01SUB00PR CEF 100 SUCCESS Fri Aug 07 01:06:27 CLT 2015 2015-08-07-00-03-15_b_genr01sub00pr_ucm_cef.log
UCM GENR01SUB00PR MOH 100 SUCCESS Fri Aug 07 01:06:28 CLT 2015 2015-08-07-00-03-15_b_genr01sub00pr_ucm_moh.log
UCM GENR02SUB00PR PLATFORM 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR02SUB00PR CLM 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR02SUB00PR SYSLOGAGT 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR02SUB00PR CDPAGT 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR02SUB00PR TCT 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR02SUB00PR REPORTER 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR02SUB00PR TFTP 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR02SUB00PR CEF 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR02SUB00PR ANN 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR02SUB00PR MOH 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR04SUB00PR REPORTER 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR04SUB00PR TFTP 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR04SUB00PR CEF 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR04SUB00PR MOH 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR04SUB00PR ANN 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR04SUB00PR SYSLOGAGT 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR04SUB00PR TCT 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR04SUB00PR CDPAGT 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR04SUB00PR PLATFORM 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR04SUB00PR CLM 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR05PUB00PR REPORTER 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR05PUB00PR TFTP 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR05PUB00PR CEF 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR05PUB00PR ANN 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR05PUB00PR MOH 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR05PUB00PR SYSLOGAGT 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR05PUB00PR TCT 0 Unable to contact server. Master or Local Agent could be down ---
UCM GENR05PUB00PR CDPAGT 0 Unable to contact server. Master or Local Agent could be down ---
 
The cluster DBReplication is good state.
 
Any idea?
 
TIA
Cristian
 
 
 
Labels:
0 Helpful
6 Replies 6

Jaime Valencia
Cisco Employee
Cisco Employee

‎08-21-2015 08:22 AM

Have you restarted the DRS services??

HTH

java

if this helps, please rate
0 Helpful

cristian.munoz
Level 4
Level 4
In response to Jaime Valencia

‎08-21-2015 08:33 AM

Jaime

where?.. SUBs or PUB? 

 

TIA
Cristian

 

0 Helpful

prantikdg1383
Level 1
Level 1
In response to cristian.munoz

‎03-16-2016 12:06 PM

regenerate the certificates restart the DRF master and local and the TFTP too.

avinsrid89
Level 1
Level 1

‎08-21-2015 06:08 PM

Is it always failing in Platform state?

If DRS Master and Local service restart on all servers does not fix the issue, please provide detailed DRS Local and Master traces from RTMT. For settings service trace to detailed level, use this as reference:

https://supportforums.cisco.com/community/5961/ip-telephony

~Avinash

0 Helpful

Amit Sharawat
Cisco Employee
Cisco Employee

‎03-17-2016 12:07 AM

Restart the DRF Master and Local Agent on the CUCM Pub

Check if that resolves the issue, if not. Please check if the ipsec and tomcat certificates are not expired. If yes, we have to re-generate them again.

jeanmallet2000
Level 1
Level 1

‎09-29-2023 08:51 AM

go to OS admin and certificate management.

1) Regenerated ipsec.pem certificate on all server.

2) Restarted DRS Master and local on PUB DRS local on all SUB.

this should fix your issue

0 Helpful
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